Emerging from the New England scene, singer/songwriter Frank Viele has been surrounded by music for his whole life, and continues to press the boundaries in the live setting with an incredible band. Performing over 150 shows per year, Viele has put together a road-tested band of jam players, including Jordan Simms (Everyone Orchestra/Juggling Suns), Andrew Cusanelli (On The Spot Trio), Dee Miller (Da Rezerekt/Rowboat Casino) and Max Cappello.Fresh off of winning the 2016 New England Music Awards for “Performer of The Year” and “Album of The Year”, Frank Viele is set to release the video for his fourth single off of his newest album, Fall Your Way. Entitled “Kalifornia,” the video was filmed live at a full band sold out show in New Haven, Connecticut, using footage from fans’ cell phones.“We decided to play a hometown show in New Haven, Connecticut to celebrate the one-year anniversary of the release of my album, Fall Your Way.” says Viele. “The song, “Kalifornia”, off of that record was a personal favorite of the band and had become a fan favorite live as well. So we decided as a group to take a shot and have our fans, for this sold out show, take video on their cell phones and email them to us in the hopes that we could edit them together to make a cool video displaying the overall vibe of this celebration. We were beyond happy with how the footage came out and really excited to say this video was made by our fans and for our fans.”Watch the exciting new video, premiering below exclusively via L4LM:In addition to the new video, Viele has some exciting tour dates up ahead, including a spot at the Dewey Beach Music Festival and a set at Pacific Standard in New Haven, CT. Meanwhile, the band will be working on a new studio effort to follow up Fall Your Way, so keep your eyes out for fresh new Viele grooves!You can see the upcoming tour dates below, and head to the band’s website for details and more information.Tour Dates:9/22/16 – Dewey Beach Music Festival Dewey Beach, DE9/23/16 – Dewey Beach Music Festival Dewey Beach, DE10/28/16 – Pacific Standard (Gov’t Mule Afterparty) New Haven, CT
The international tennis body picked the experienced Nigerian who will now line up to play other top players in the world.The ITTF.com recalled that when Wong Chun faced China’s Xu Xin at the T2 Diamond Singapore event last week, the player suffered an injury at the end of the second game.Despite the best efforts by his team and coach, the 28 year old was unable to continue. Ranked number16 in the world, he will miss out in the tournament for the first time in three years.The withdrawal has profited Nigeria’s Quadri and will compete in the group stage of the competition. The 31 year old is a regular face at top international events and is no stranger to pushing the table tennis elite to the limit.The change of baton thus meant that Quadri will be making his fifth appearance at a Men’s World Cup and the last two editions in Disneyland Paris (2018) and Liège (2017) are his recent but his best performance however came at the 2014 edition in Düsseldorf, where he reached the quarter-finals stage.This year as a whole has been somewhat topsy turvy for Aruna. Starting with a round of 32 finish at the Liebherr 2019 World Championships in Budapest, he reached the semi-finals at the ITTF World Tour Bulgarian Open in Panagyurishte. Following that, his win in Lagos at the ITTF Challenge Plus Nigeria Open was followed by a surprising round of 16 exit at the ITTF Challenge Plus Portugal Open.Share this:FacebookRedditTwitterPrintPinterestEmailWhatsAppSkypeLinkedInTumblrPocketTelegram Femi SolajaNigeria’s brightest table tennis star and African number one player, Aruna Quadri, was yesterday handed another opportunity to show case his talent on the global stage following a late minute entry to play at the ITTF Men’s Cup in Chengdu, China this weekend.The opportunity came following the withdrawal of Wong Chun after an ankle injury he sustained last week at another major tournament and thus ruled him out of the world event that will hold from Friday 29th November to Sunday 1st December, 2019.
The best way to gain buyer insights is by conducting customer interviews. That’s certainly easier said than done. In this post, we’ll show you how to design a comprehensive customer interview guide that will help you conduct interviews as smoothly — and productively — as possible.What’s the secret to conducting a insightful customer interview? Thoughtful preparation. Designing a comprehensive customer interview guide will help you organize all the insights to hope to gain from your customer and ensure you ask all the right questions.3 Types of Must-Ask Customer Interview Questions1) Validation QuestionsMake sure you ask a few quick questions to verify the person as an appropriate interview subject. These questions will identify whether the company is a reasonable target and unearth what the interviewee’s involvement was in the buying process. However, keep in mind that validation questions are probably the most boring part of the interview for your subject. If you can gain the information you need through other open-ended questions throughout the interview, you do not need to ask them. If the questions have not been answered by the end of the conversation, ask them at that time.2) Open-ended QuestionsOpen-ended questions encourage your subject to tell the story of their buying process for your product (or a competitor’s). For example, Adele Revella of the Buyer Persona Institute recommends opening the interview with, “Take me back to the first time you started looking for a solution to this problem. What happened?” This question is an engaging way to start the conversation, and it gives the subject an opportunity to surprise you with insights that may not have been revealed in a direct line of questioning.3) Hypothesis TestingYour company likely has a lot of organizational knowledge and assumptions about how your buyers operate. If these ideas are not directly covered by the interviewee during their open-ended responses, it’s important to address them directly. Typically, we list these questions after open-ended ones and will only ask them if they haven’t been answered, or if we seek a more detailed answer. For example, if all of your stakeholders listed cost as a key objection buyers typically have to your solution, but that hasn’t yet come up, you may want to interject a prompt such as, “How about cost? Is that a meaningful obstacle?”How to Structure Your Customer InterviewsIt’s important to keep in mind that very few phone interviews go exactly as planned. Inexperienced interviewers tend to overestimate the number of questions they will be able to complete in their allotted time. As a result, they may rush the subject, cutting the time for follow-up questions or open-ended responses. This may result in missing crucial information that was intended to be captured at the end of the guide.Where to look for even more customer data?Hint: It’s Closer Than You Think It’s best to include no more than 10 questions per half-hour interview, most of which are fairly open-ended, while including optional follow-ups and prompts if the interviewee prefers to give short responses. You may want to add a few quantitative questions using a 1-5 or 1-10 scale just for reference purposes. When presenting results, it makes for a more interesting story when you can present some statistics or quantitative insights. In many interviews, the most relevant or surprising information comes from the buyer simply telling his or her story. Don’t feel you have to cover every specific question in your guide or offer a prompt for every question unless the subject hasn’t offered a satisfactory response during the open-ended questions. Think of the guide more as a reminder of the essential information that needs to be gathered, rather than a literal script.Conducting Customer Interviews: When to Reach OutWhether by phone or email, you want to catch your target at a time when they are at their desk but not too busy. Below are some tips:Most experts consider late morning (approximately 10 a.m.) or mid-afternoon (approximately 3 p.m.) on Tuesdays, Wednesdays, and Thursdays to be the best bet for reaching target interviewees. Also, remember to pay attention to your target interviewee’s time zone.Monday and Friday mornings tend to be the busiest times of the week because most planning and wrap-up meetings taking place then.Avoid reaching out to people during their busy time of year, as this can drastically affect response rates. For example, tax consultants are going to be next to impossible to reach during tax season. Salespeople can be equally difficult to reach at the end of a quarter when they are trying to close out their numbers. 4 Tips to Conduct the Best Interview PossibleNow that you actually have your interviewee on the line, what comes next? Follow these four tips for the most productive interview possible.Data Collection: Generally, it isn’t necessary to record calls if you take clear enough notes. The best way to do this is by hand or in a word processor for conversational, free-form interviews, or by entering them directly into your survey software for more structured engagements. Inputting directly into the software will make the standardization and analysis stage easier, in contrast to paper notes, which will require transcribing and are often hard to decipher. However, if you do choose to input directly into survey software, make sure to leave space for notes that don’t fit neatly into your question format.Ask for References: If the interviewees agreed to take your call, it means they either saw value in your compensation or just wanted to help out. Either way, they will probably be happy to pass you along to a peer.Follow-up Questions: For longer calls where you are offering compensation, it is usually okay to ask several follow-up questions by email if necessary. Let your interviewees know at the end of the call that you might be following up.Thanking the Interviewee: Be sure to thank them by email for their participation. This is also the time to provide a gift code or any other digital compensation. If you are offering a physical gift, be sure to get their address at the end of your call, and in your thank you e-mail let them know that you have mailed the gift.Ready to Take the Next Step? Download our Free eBookBuyer Insights Research: How to Understand Your Buyers So You can Eliminate the Guesswork outlines a step-by-step approach to conducting the kind of research your company needs to:Introduce a more customer-centric way of thinking across the organizationImprove customer acquisition effectivenessFocus on the decision-makers within a target company and their key influencersUnderstand the subtle distinctions between different roles in the buying processBuild a pipeline with more targeted and effective messagingCreate compelling product packaging and pricing schemesEnhance customer success and retention with improved product and service delivery Photo by: OberazziAddThis Sharing ButtonsShare to FacebookFacebookShare to TwitterTwitterShare to PrintPrintShare to EmailEmailShare to MoreAddThis2